Changing the delivery details for your order

When you place an order on webtogs.co.uk, it is added to our system and classified as 'pending'. It keeps it's pending status, until we begin to pack it for dispatch. When this occurs, it's status will change to 'Packing'.

As long as an order has a status of Pending, you can change the delivery address for the order. to do this, go to the account area on webtogs.co.uk, or by clicking the 'My Account' button in the top right corner of the blue bar at the top of this page.

From the Account Home page, select "Show me my Pending Orders". This will show you a list of all Pending orders you have on webtogs.co.uk

Select the order you want to change, and then simply click on the delivery address you would like the order to be sent to.

NOTE: The pending orders page only shows addresses that are already in your delivery address book. When an order is first placed with us, we do various checks via the bank's card clearing system. One of these checks is to verify that the address is correct for the card being used. As we do not store card information, this process can only be performed at the initial order stage.

If you need to amend an address on a pending order to one that has not yet been verified through our system, there is no alternative but to cancel that order and place a new order using the new address.