The Webtogs Keen Comfort Guarantee
Over at Webtogs HQ, we all love Keen. They make fantastically comfortable shoes. With this in mind, we wanted to do something a little different. Our 30 day comfort guarantee is just that.
How does it work?
If you buy a pair of Keen shoes, sandals or boots from Webtogs and you don't think they are the most comfortable shoes you have ever had, we give you 30 days from the date they arrive with you to send them back to us. The key difference is you can send them back having used them. As soon as we get them back, we'll refund your payment for the full purchase price you paid. We don't, however, refund any delivery charges.
Where's the catch?
There honestly isn't one. The only thing you need to do is make sure they are clean when you send them back to us. Please make sure all footwear returned to is free of any loose soil, mud, sand or other things. This is actually a health & safety requirement and not us being afraid of a bit of dirt. One other thing, you can only use this guarantee once.
What about your 60 Day ZERO Hassle policy?
This is an addition to our current returns policy. All of the normal ZERO hassle features you know and love are totally unaffected by this guarantee.
My Keen's are faulty, but it's past 30 days... help!
We cover you under our standard returns policy for 60 days on all faulty goods. In addition, each brand covers their products for at least a year.
Who pays for the postage?
If you return your Keen footwear to us under the comfort guarantee, then you will need to pay the postage back to us. Please ensure that you obtain proof of postage for any parcel you return to Webtogs HQ as we cannot be liable for any items that go missing. In addition, we would always recommend you get proof of postage for ANY return you make (you can get this from any post office).
Does this guarantee only cover Keen?
Yes. We don't offer this guarantee on any other brand of footwear (or anything else, for that matter). It's not that we don't love our other brands, it's just that we know how difficult it can be to get the right pair of shoes or boots so we are on a mission to spread the Keen message as far and wide as we can. We hope that this extra guarantee will convince a few more people to try Keen for the first time and see just how comfortable they really are.