The Webtogs Keen Comfort Guarantee

Over at Webtogs HQ, we all love KEEN. They make fantastically comfortable shoes. Although they are a major US brand, they're still relative newcomers in the UK. With this in mind, we wanted to do something a little different. Our 30 day comfort guarantee is just that!

How does it work?

If you buy a pair of Keen shoes, sandals or boots from Webtogs and you dont think they are the most comfortable shoes you have ever had, we give you 30 days from the date they arrive with you to send them back to us. The key difference - you can send them back having used them. Yup, you read that right! As soon as we get them back, we'll refund your payment card for the full purchase price you paid. We don't, however, refund any delivery charges, or the carbon offset if you elected to pay it.

Where's the catch?

There honestly isn't one. The only thing you need to do is make sure they are clean when you send them back to us. We're not talking brand new clean, but they do need to be free of any loose soil / mud / sand / other things!. This is actually a health & safety requirement and not us being afraid of a bit of dirt! One other thing, you can only use this guarantee once.

What about your 365 Day ZERO Hassle policy?

This is an addition to our current returns policy. All of the normal ZERO hassle features you know and love are totally unaffected by this guarantee.

My Keen's are faulty, but it's past 30 days... help!

We cover you under our standard returns policy for 365 days on all faulty goods. In addition, each brand covers their products for at least a year.

Who pays for the postage?

If you return your Keen's to us under the comfort guarantee, then you will need to pay the postage back to us. Please make sure you send any item over £50 recorded delivery, as we can't refund you for items that don't make it back to us. In addition, we would always recommend you get proof of postage for ANY return you make (you can get this from any post office).

Does this guarantee only cover Keen?

Yup. We don't offer this guarantee on any other brand of footwear (or anything else, for that matter). It's not that we don't love our other brands, but they are all well established in the UK. We're on a mission to spread the KEEN message as far and wide as we can. We hope that this extra guarantee will convince a few more people to try KEEN for the first time. If they're like our current KEEN customers, we won't be seeing too many returns!

Also, please bear in mind that this is for KEEN footwear only. It doesn't cover bags or socks.

Are you Webtogs lot insane?

Well, we hope not. It's a bold move, but we have tons of faith in the KEEN product line. Simple as that really!