Why Buy From Webtogs?

We're a passionate lot. Passionate about the outdoors and passionate about our customers. We genuinely believe that Webtogs is the best place to buy your outdoor gear online. Here's why:

Completely FREE Delivery

Whatever you buy from us, however much it costs, if you live in mainland UK, delivery will always be free. We also offer free delivery throughout the EU, but that's with a minimum spend.

You can also upgrade your free delivery to our Express service, which gets to you the next working day, but this is at a small additional cost. You can view our full delivery charge breakdown here.

ZERO Hassle Returns

We give 60 days (not the usual 7) and ship any replacement items out to you free of charge. We don't charge re-stocking fees and will refund any purchase you make in full, subject to our very reasonable terms and conditions, which you can browse here.

Occasionally, items we send our customers are defective. If you're unlucky enough to get a defective item from us, we will pay ALL the postage costs and either replace it or refund you. All at no cost to you. For faulty items that fail outside our 60 day returns window, we will do everything we can to source a replacement for you from the brand concerned. Again, not many outdoor retailers do this!

The MOST trusted online retailer in Outdoor

Every one of our customers is invited to review us, grade our service and make their comments public for all the world to see. To ensure this feedback is genuinely independent, we've partnered with TrustPilot. You can view our 100% independent reviews here:

Trustpilot, promise the following;

• All customers are asked to review.
• All complaints are published.
• Trustpilot guarantee 100% real reviews by real customers.

Trustpilot publish a top 20 list of the best rated businesses in the UK, from any sector. At the time of writing Webtogs rank in the top 10, with a score of 9.8 / 10.

NO Charge until Dispatch

We never, ever, charge our customers cards until Rob (our friendly delivery man) puts the box on the van. If an item is out of stock, or we can't deliver to you for any reason, we won't charge your card.

Everything is IN STOCK

Now, where have you heard that before? At Webtogs, we make this promise and we mean it. If a product shows as 'In Stock', then it's sat in OUR warehouse. A small percentage of products show as "on the way", these items always belong to a confirmed order with our suppliers and will arrive with us in the near future.

Very occasionally we misplace the odd item, but we ALWAYS call or email (usually both) our customers and let them know exactly what the issue is and when they can expect their parcel to arrive.

Your Personal Data

We hate spam just as much as you. We don't EVER share your personal details with anyone. When you trust us with your email address, we make 100% sure the information is safe and we never pass it on to any third party. You can read more about our privacy policy here.