Our Returns Policy

ZERO hassle returns

We know how frustrating it is to receive items in the wrong size or colour. For this reason, we’ve come up with our Zero Hassle returns policy. We make it as easy possible to return items to us, for replacement or refund.

Our Zero Hassle returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 60 days of the date you received the item, complete with all packaging (clothing must have labels attached and footwear must be in the manufacturers box) and we will issue a full refund for the price you paid for the item.

Please note, that we will not cover the cost of posting items back to us. For items over £100 in value, we strongly recommend using royal mail recorded delivery, as we can't be responsible for items you return to us, that do not arrive. For items under £100 we recommend using second or first class signed for.

Post your items to Webtogs Ltd, Unit 23B, Kingsmead Business Park, Gillingham, Dorset, SP8 5FB making sure you write either your RMA number or order number on the outside of the pack.

Customers outside the UK

For customers outside the UK our ZERO hassle promise is the same, but you are responsible for any postage costs we incur in sending out your replacement items.

Exchanging Items

If you want to exchange an item, for example for a different size, you will need to follow our returns procedure, sending the incorrect item back to us. When we receive the returned item, we will dispatch the new item to you. Please remember that we are only able to exchange items within 60 days of the date you received them. Items you return to us for exchange must be in their original condition.

What do we mean by Original Condition?

To return an item or items to us, under our Zero Hassle Returns policy, the items must be as new, in the condition they were sent to you in. Items must have:

• Their original labels and tags
• Boxes and packaging as supplied by the manufacturer. This is especially important for shoe and boot boxes, which must be unmarked.
• The plastic bag they arrived in, complete with the stock label.
• All parts, instruction leaflets, spares and components.

Items must not:

• Have been worn outdoors.
• Be dirty, soiled or wet
• Be marked, damaged or scratched.

For health and hygiene reasons, we are unable to accept the return of underwear.

Returning damaged, defective or incorrect items

We strive to offer the best service anywhere. But, very occasionally, things will go wrong. If you receive an item that’s damaged, or defective, you can return it to us, free of charge, for a replacement or full refund. If you elect to receive a replacement item, we will pay the delivery costs you incur returning the defective item and dispatch the replacement free of any delivery charge. You must return the item the cheapest way possible however, please use Royal Mail signed for where possible.

In the event of webtogs.co.uk sending you a replacement for a damaged, defective or wrong item, you must return the original item to webtogs.co.uk within 30 days. webtogs.co.uk reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which webtogs.co.uk confirms we will issue a replacement.

This returns policy does not affect your statutory rights.